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Which of the following is a customer performance driver? market share, lead time, retention, or profitability?

Marketing Staff Retention
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Question added by SAHL HIJAZI , Purchasing Manager , BINZAFRAH GROUP
Date Posted: 2013/07/30
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Ahmed Elbaz
by Ahmed Elbaz , Tax controlling and reporting analysts , Tamer Group ( FMT)

Customer performance drivers include lead time, while the other options are outcome

measures.

Mohamed Ahmed Abdelaziz Mahmoud
by Mohamed Ahmed Abdelaziz Mahmoud , Senior Accountant , Surgi Tech for Medical Supplies

Retention is a customer peroformance driver, because it shows how many time the customer deal with the organization

SAHL HIJAZI
by SAHL HIJAZI , Purchasing Manager , BINZAFRAH GROUP

B.
LEAD TIME

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