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It is in human nature to resist change, When the benefits and rewards for making the change are not seen as adequate for the trouble involved.
They are not well motivated by their work. look for others
I don't believe this happens to a large extent. There is only a few percent CSR's who don't wish to get trained for S&M training and that's only because of their own nature and and misunderstandings.
I agree with the answer, Mr. Haseeb Khalid
Human nature
And in all functions
Looking for a little Excellence
because, This is the only field that involves a lot of justifications, complains, risk of self disrespect, and takes a lot of effort.
Ones who are having low self esteem & don't want to face the crowd are the ones who resist.
