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Dear Sir
Thank you for asking !
First and foremost, it is very important for you to know your assets. The present job demands a lot from you as you are on call and for the caller you are just an answering voice. Well, there is no eye contact, convincing factor face to face,
The caller can be rude, drunk and basic courtesy can be very much missing from his side. What all he needs is an instant solution to his problem.
Handling such calls day in and day out is not easy and it turns you into smithereens physically and emotionally, by the end of the day BUT it helps a lot in enduring patience. Use this as your spine on which you can construct a solid structure.
You can very well get into hospitality line and I am certain, you will be successful.
Warm regards
ASHOK K. SHARMA
