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How much do you agree with the statement "Quality commitment represents the top management's attitude toward customers"?

How much do you agree with the statement "Quality commitment represents the top management's attitude toward customers"?

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Question added by Alaeddin Alsadeq , Independent Consultant , Change Pioneers Co. Ltd.
Date Posted: 2015/04/13
Deepak Tamak
by Deepak Tamak , Executive , Westcon ME

I completely agree that Quality commitment represents the top management's attitude.

However its the responsibility of everyone to be meticulous. And basically ensure that its not just mere a mission or vision statement.

Now as far as the implementation is concerned. We can use many principles from TQM and lean six sigma. Making a system mistake proof using poka-yoke. And thereafter using DMAIC and PDCA cycle to continually improve other critical points.

These are of course just the basic tools, there are many more which can be used.

 

 

Quality commitment is a must : everyone need to have a quality mindest within the organisation

but it is insufficient alone, a compagny need also to ensure the continuous product's supply and avoid any stock outs or near stock outs which can harm her reputation and affect her market share.

 

 

Nancy Refai
by Nancy Refai , Health, safety and environmental management Trainer and consultant , Freelancer

100% agreeing on this. When top management commits to TOM that demonstrate their concern to deliver best outcome to customers plus enhances their credibility and trust within the market

teodoro castillo camargo
by teodoro castillo camargo , HEAD OF INDUSTRIAL WORKSHOP , AZUCARERA DEL NORTE S.A. ( AZUNOSA)

la calida coresponde a todos , desde el trabajador de piso hasta la alta gerencia, por que todos somos respomsable , trabajamos en equipo

habib mohamadin adam babikir  babikir
by habib mohamadin adam babikir babikir , associate lawyer , Nasreldin law firm

I completely agree that Quality commitment represents the top management's attitude.

 

Gunasekaran Pavadaisamy
by Gunasekaran Pavadaisamy , Facilities Manager , M/s Duserve FM

I agree quality commitment will succeed to the customer satisfaction will leak good bound with the customer and increase the business sustainability

Ghiath AlMaghrabi
by Ghiath AlMaghrabi , Finance Manager , Veolia Water

100% i agree totally it is one way for measure the quality performance

Deleted user
by Deleted user

It is everyone responsibility and should be driven from Top Managment 

Asim Khan
by Asim Khan , Partner , MAKC Legal Advocates and Corporate Consultants

I agree with the statement.The statement fairly and accuraretley represents the conduct and role of the top management in delivering quality to its customers. Valuing the customers often leads to high sales.

Rosendo Jr asi Elamparo
by Rosendo Jr asi Elamparo , Automotive , Aramco

Im agree because the attitude is important to manage and being a good leader

Nitin Gupta
by Nitin Gupta , Manager , Ernst & Young

Completely Agree ! The journey to Quality Excellence cannot be started or completed without the committment of the Top Management

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