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How to Offer Great Customer Service With Social Media?

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Question added by Nuha Ali , writer , freelance
Date Posted: 2015/04/20
Subramanyam Srinivas Kottram
by Subramanyam Srinivas Kottram , Head-sales & Marketing , Topend Technolgies

Any media the language has to be appropriate,

Usman Naeem Khokhar
by Usman Naeem Khokhar , Growth Hacker (Itchy Fingerz) , NetSol Technologies

Social media is there to allow direct personal and one on one correspondence on customer queries. ou can start by establishing a comment response time to under30 minutes and have well-trained community managers who are friendly, creative and engage with emotion.

Yessaad Mohamed El Amine Amine
by Yessaad Mohamed El Amine Amine , Communication Digital Manager at Algérie Télécom , Algérie Télécom

There is a simple technique which calling 'Customers support'.

The idea is to create an area on your website reserved to ask and answer questions regarding the company, as a forum, but the added value is to allow to the users answer to the other users, you can make a notation for the best active users and reward them.

S M Saleem
by S M Saleem , Assitant Manager , Al Shaab Village

As the socio sphere evolves, you have to be in real time to offer customer service through social media.

 

As every one on these days understand, the base of the problem and depth of the resolving fast need to be co-inciting to provide the service, you need to have a team which will execute the customer service in social media perfectly. As it's a live medium, most of your good responses will go un attended, but cited among the discussion and shares or examples for long time which will give the brand a reputation.But if the service goes wrong with usual call us, visit us for further details, then it's of no use to offer the service.

 

To Sum It up:

 

  1.  Built the team
  2. Nest them to one another
  3. Start offering customer service
  4. Be found and loved as well mentioned, liked, shared by Socio - Community.

Need more details :) 

Just Reply here and i will do my best to do what i can do for this .

Gagan Gujral
by Gagan Gujral , Consultant , NA

Social media at the very basic, provides channels or a platform for customer to reach out however a good customer service is a process by with company resolves customer issues. Answer to how is by being able to understating your customer familiarity with technology and their usage.   

  

Medhat El Halafawy
by Medhat El Halafawy , CR Account Manager , Ferro Corporation

the most important for customers to increase customer satisfaction is fast respond, even if there are no good answer or solution for their problems

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