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How could you make the customer satisfy in a hard call ?

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Question added by Hani Abdelhamid Hussien Abdelhamid , Site Coordinator , Isam K. Kabbani group of companies
Date Posted: 2015/04/23
Alex Stroganova
by Alex Stroganova , Operations Manager , Commodity Trading

You need to say exactly what he wants to hear and promise you do your best to make it done. Later (if something he asks for is not likely to happen) you find polite ways of explanation why it hasn't been done

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