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Can you describe the standard operation day of hotel guest service agent (daily tasks)?

Hotels Front Office Guest Service
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Question added by Yuliya Lukoshyna , Group Manager , Mercure Hotel Kiev
Date Posted: 2015/04/29
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zaro aimee wilondja
by zaro aimee wilondja , caterer , WILD CHEFF

  • answer telephone calls from guest seeking to make or cancel hotel reservations.
  • they greet arriving guest, assign rooms, issue keys and ascertain guest payments and billing information.
  • answer guest requests for assistance and coordinate with house keeping, bell service staff and management to fulfill guest request.
  • provide guest access to the hotel services, forward in room meal request and ensure that mail, faxes and packages are delivered in a timely manner

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