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To provide excellent guest service a the Front Desk you would need well trained staff:- must know the area and can make recommendations- must speak the local language and must have an excellent command of the english language, written and verbalevery other language would be an advantagegood in small talk (very important!!!!)- must have a great attitude towards guest service, this includes how to handle guest complaints and how to recover, going the extra mile - doing more than expected, if you don't have the attitude, don't work in hospitality!- good memory, must know regular guests by name and their preferences to ensure guest loyalty- and most important of all, must have a wonderful smile! Again, if you don't have asmile, you are in the wrong industry!!!
1. You should have good customer issue resolving skills.2. Personal attention to Every customer to make feel them Important.
Kind staff with great smile and friendly approach, well informed about all facilities in the hotel and town, airport, bus station... Front desk by technical meaning should have necessary basic pen, paper note, map, envelopes, business cards etc. Complimentary fruits or candies
1. Nice Smile when receiving guests .
2. Showing Good Hospitality when welcoming Clients and everyone
3. Should be ready to listen and solve problems guests encounter.
4. Should look presentable and smart in dealing issues
Smiley face with positive attitude and prompt action.
First of all crate a pleasant ambiance
Welcome in smiling face, face Impression must be friendly or attractive, ready to solve the problem or order, keep good communication skill before this... neat and clean get up...
I design front desks... and apparently poorly. Ha. I actually don't design them... but I help designers add operational elements. Things have changed immensely in the last couple years, and often, by the time you design the desk to build and open the hotel, the technology has changed. In just one year, a number of aspects have changed. It's important to think of whether it's a standing or sitting desk, and how many stations. I will speak to a small hotel, or one single station at a larger desk.
WELL TRAINED
WELL DRESSED STAFF
SMILE ON A FACE
IF POSSIBLE PROVIDE FLOWERS TO THE GUESTS.
A great guest service representative with a can do attitude & a genuine smile.
I would suggest full details of guests on screen
