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The guest after leaving the hotel wrote the feedback:

The hotel is disaster with a lot of problem, but the Guest Relation (GSA) is very nice, friendly and courtesy. 

Is it positive comment? What the management/HR will think about the GR work?

Problem Solving Hotels Front Office Guest Service Human Resources
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Question added by Yuliya Lukoshyna , Group Manager , Mercure Hotel Kiev
Date Posted: 2015/05/06
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Kumar Muthiah
by Kumar Muthiah , Regional Customer Support Manager , HCL Infosystems Limited

Guest relation should be improvised further to  create Positive image about the hotel .

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