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no the duty manager should be in charge of that case
yes, a guest officer is someone who sees too all guests needs
yes, old people might need more assistance , its part of customer care
yes,as part of hotel services is to serve guest to the highest level of their expectation and security they can
Yes, the Guest Relation Officer can visit the guest in the room.
Ofcours they can, guest-relations are involved in all guests matters and should look after guests needs to maintain their comfort in the hotel.
Only a Duty Manager (escorted by a security personnel) can enter a guest room for any reason. If a guest relation officer try to assist a guest with illness or emergency situation and something went wrong the DM or FOM will be the one to answer the authority, after all DMs are supposed to be certified first aider and available all the time.
ALL THE HOTELS HAVE SOP REGARDING THIS. I WOULD SUGGEST2 PERSONS, MEMBER OF MANAGEMENT AND GUEST SERVICE DPT. MEMBER
