Which one of the following best describes a nonfinancial performance measure contained in most balanced scorecards?

Answer A  is the right option .

a. >>>>>>>>>>>>>>>>>>>>>>>Customer response time.

Choice A is the correct one

customer response time is a measure used to evaluate the efficiency of internal business process.

good answer from all

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The balanced scorecard is a strategic planning and management system that is used extensively in business and industry, government, and nonprofit organizations worldwide to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against strategic goals

It includes the following four perspectives: financial, internal business process, customer, and growth and learning

.

a. Customer response time.

a. Customer response time....................

a. Customer response time.

agree with answers >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>