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You can do it if you are a good listener. Again, let the customer speak first, and get over all the frustration. If it is a self-made mistake, accept it and ask them to give your organization a last chance, which may be a game changer.
Obviously in this case you have to play a big and safe move, which will restore the customer's faith in your services.
If possible, give written statements on mails with pro's and con's in mind, probably an apology letter and an appreciation letter or some discounts if possible.
After all, in sales the customer is the king!
Listening, understanding and provide solution is the key factor of all problems.
you must identify the concern correctly. apologize. then you must offer a solution, and an added incentive ( discount, waiver of fees, etc). internally, you must resolve it. then you must follow up through the resolution process, and obtain feedback to prevent such an incident
A customer is always right . The first position would be to genuinely identlfy whether the customer is right or wrong in his judgement. Secondly based on the above evaluation, we need to take corrective steps to address customer's concerns.
Listening and patience to hear the customer out will normally bring the customer out of his frustrations.This should bring us to a point where we could politely advice him of our concerns regarding the point of conflict.
Let the customer speak first, hear their complains and let them say everything they are mad of, try to calm them down with keeping their complains in mind and trying to solve it if possible. If not, take notes of their problems and try to send them to your manager latersend them an apology that they had this experience
In my opinion, you should fully understand the situation and why the customer is not feeling pleased and no matter what make sure to keep the customer satisfied with your response to situation itself. Then make sure you solve the problem and allow your customer to leave your institution feeling pleased and satisfied and a hundred percent glad he came to you to solve the issue.
Impatient customer you first encouraging You can do it if you are a Good Listener- Again let the Customer Speak first , and finish all the frustration. If it is a self mistake accept
Ususally a customer loses trust and generates a complaint due a mistake from the company's employees so the way to fix is by :
Figuring out what is the problem by active listening
Always having a smile on your face (Unless the customer is mad )
being calm
Acknowledging their frustration, but saving the excuses.
Showing interest and empathy to the customer, this will generate trust towards you.
Reaching solutions that will satisfy the customer.
leting the customer know that their complaint is heard and will reach to the management to fix the mistake and promising them for indemnity .
Talking about how to company is reputable and has many satisfying customers maybe referring to one of our loyal customers.
Actualy loosing a trust of our customer is a big thread for any of the company,.and found mostly,..as another company tooks an advantage of that,..
As we are the seller so we should take care of our customer's need as it is satisfied through our product or not... the feedback of the customers and the service after sale will direct us to how to Innovate the product in the way that the customer would satisfy.
Just waiting for a customer to complaint our product is a piece of shame for us not a solution.
Customer can be retained through an Excellent service and Understanding which a sells Manager build in between him and a Company..
One who sales product should be frank and positive towards customer so he even accept our product very frankly ,.
The Conclusion is that he trust the service provide by us..
Customer looses the interest when they are not getting the solution they are seeking for so as a sale person you must need to listen to him ,analyze his requirement and then provide the solution.
