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Never argue with the guests.
Allow guests to speak first, listen carefully and then provide solutions to their issues or concerns
Guest Ofiicers should not take for granted. He or she deserves all the respects needed.
Receiving money from the customer and giving out confidential information for security and privacy purposes.
is to say Yes sir when it is not it is not right.. rules and regulation is for everyone and anyone
You mean in lobby Dont smoke relationship with guest loud voice guest ask for drugs or girls this service is not available . If your quation personal will be diffrent
"Customer is always Right"
This is the first rule
always used your talent to be patient , calm, helpful and make the customer as one of your family
1. Avoiding eye contact with the client. Always keep eye contact.
2. Socializing with fellow employees while guest is present. Always give total attention to the guest one by one.
3.Forgetting to use some common courtesies, such us 'Thank You'
4. On the telephone, hanging up on an angry customer or putting a call on hold without asking first.
5. Eating in front of customers or chewing in front of clients.
6. Yelling at a customer.
7. Complaining about the company to clients
1. Alcohol
2. Smoking
These are the2 main things prohibited for a Guest Relation Office in the Hotel premises.
Customer is Always Right (old phrase) but keep in mind the benefits of Hotel.
Eating, smoking, drinking, flirting
Lie in front of Customer
Many things
smoking
eating
loud voice
many things
