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For this case the hotel has hotel doctor if the insurance covers the guest attending of doctor the guest relation should translate or check the guest.
The other case that there should be investigation of this case by hotel management (duty, rdm, fom, travel company) because the guest can complain about the slippery stairs or absence of border of the ladders... So its should be complain in this case. The guest relation should make relation with guest to not complain for the hotel (if its possible) and arrange amenities...
I guess that even the doctor will be extra paid hotel will cover this spends
