What are the most important customer-service skills ?

- Good listener

- Respect

- Friendly

- Customer oriented

- Problem solving

- Product/k service knowledge

- Patience

- Organized

Skills  needed in a customer service rep.

• Empathy, patience and consistency. Some customers will be irate. Others will be full of questions. And others will just be chatty. You must know how to handle all of them and provide the same level of service every time.
• Adaptability. Every customer is different, and some may even seem to change week-to-week. You should be able to handle surprises, sense the customer’s mood and adapt accordingly. This also includes a willingness to learn– providing good customer service is a continuous learning process.
• Clear communication. Ensure you convey to customers exactly what you mean. You don’t want your customer to think he’s getting50% off when he’s actually getting50% more product. Use authentically positive language, stay cheerful no matter what and never end a conversation without confirming the customer is satisfied.
• Work ethic. Customers appreciate a rep who will see their problem through to its resolution. At the same time, you must have good time management skills and not spend too much time handling one customer while others are waiting. Stay focused on your goals to achieve the right balance.
• Knowledge. Ultimately your customers rely on you for their knowledge of your product. Stay informed enough to respond to most inquiries and know where to turn if the questions become too detailed or technical for you to answer. But don’t be afraid to say “I don’t know” either. Customers will appreciate the honesty and your efforts to find the right answer.
• Thick skin. The customer’s always right… right? The ability to swallow one’s pride and accept blame or negative feedback is crucial. Whether your team works directly with customers or looking for feedback on social media, they’ve got to keep the customer’s happiness in mind.

The good news for employers and aspiring customer service reps is that most important customer service skills can be learned and mastered. Here's our take on which customer service skills are most important.

For whatever reason, some employers make the mistake of thinking that anyone can strap on a headset and deliver stellar customer performance right out of the gate.

But customer service doesn't work that way. The best customer service professionals possess a specialized set of skills that are designed to enhance your company's relationship with your customers.

Although some personalities simply don't mesh with call center activities, effective customer service is an acquired skill. With a little effort and access to the right resources, the average call center employee can learn how to perform first-rate customer service. Here are some of the critical skills you should expect your call center team to master.

• Professionalism. The single most critical factor in call center success is a professional workforce. There isn't any room on your team for individuals who can't carry themselves in a consistently professional manner. Set professional conduct standards for your staff and enforce them consistently.
• Communication. Communication may sound like an obvious requirement for customer service, but you would be surprised how many call center employees lack the ability to clearly communicate with customers. Grammar, vocabulary, speech patterns – it all counts.
• Listening. Good customer service reps are great listeners. They have the ability to hear their customers concerns and understand the issues that need to be addressed.
• Resourcefulness. Problem solving is another vital characteristic of effective customer service agents. Resourceful call center employees are fully aware of their operational parameters and are adept at finding solutions for most of their customer needs.
• Flexibility. Employers usually give their customer service department a certain level of independence in resolving customer complaints. Ideally, you want your team to be flexible enough to accommodate a wide range of requests, but disciplined enough to work within the boundaries you have established.
• Patience. Difficult customers are a daily call center occurrence. Still, your customer service team members need to demonstrate patience in their dealings with irritated customers and be prepared to maintain professionalism at all times.

1) Listen to issue

2) Understand the issue

3) link to company policies

4) Empathise

5)Finally, convey the message of resolution.

Thank You all very much for your participation, i agree with you Sirs/Madams.

When a potential customer walks into your store or office you and/or your staff need to:

1) Be available in a timely manner.

2) Greet the customer in a friendly but appropriate way.

3) Appear eager to help (but not in such an aggressive or rote fashion that the customer is turned/driven off).

4) Help the customer by directly addressing the customer's request/solving the customer's problem.

5) Be cheerful, courteous and respectful throughout the customer service interaction.

6) Close the customer service interaction appropriately.

I know it's basic, but providing good customer service is basic. The tricky part of it is providing good customer service to all your customers all the time. 

 KNOW YOUR COSTOMER ,INTERPORSONAL SKILL AND CUSTOMER HANDLING METHOD.