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By ur customers feedback, complaints, suggestions & ur own intelligence branch feedback reports.
Please ask every customer to rate your service offered to him in a scale of1 to10. Customer who experienced your service is alone eligible to measure your service performance
By measuring customer satisfaction with the service provided and expectations
Customer service performance measured by :1\\ Feedback of customers on service provided ,2\\ Complaints & problems rate ,3\\ Callback rate of customers for same service , and there are other ways as well.
Every business organizations have standards in place for various areas of business operations to measure customer service performance.These standards simply translate the ways in which customers are to be treated and the best practices to be observed.
Overall satisfaction of the customers, feedback about the services and products offered, suggestions or grievances to improve are few of it.
By having such standards in place and educating employees on directives, it can help encourage repeat business and improve overall business operations.
Their is several parameters to measure customer services performance, some key parameters are customer satisfaction level, their attitude & perception towards the organization, their feedback & their demands, interest in services or in company products.
By customers satisfaction dear. Thank You
give the customer an experience to remember and let them know that you support them and value them
It is a measure of the extent of the products and services offered by the company to achieve or exceed customer expectations. And it is seen as a key performance indicator within the business sector and part of the four perspectives of the balanced scorecard.
In a competitive market where companies competing for customers, customer satisfaction is the most important factors distinguish them and increasingly become a key element of business strategy
Better to measure through Management By Objectives or benchmark like:
Customer Satisfaction Level
Number of Complaints of the employee
