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Tips for Better Customer Service: How to Help a Customer
When a potential customer walks into your store or office you and/or your staff need to:
1) Be available in a timely manner.
The first way that you make your customer feel valued is by acknowledging her as soon as possible.
So when someone enters your store or office, you need to look up from your computer, stop stocking shelves or whatever else you're doing as soon as possible. If your work involves being away from the floor, such as working in stockroom or workshop area for part of the time, you need to have some system that alerts you when a customer enters so you can attend to her.
2) Greet the customer in a friendly but appropriate way.
Make eye contact, smile and say something such as, "Hello. How may I help you today?"
Stop there. Allow the customer to respond.
3) Appear eager to help (but not in such an aggressive or rote fashion that the customer is turned/driven off).
Doing points one and two properly are often all that's required to appear eager to help to a customer.
Do not encourage staff to continually trail customers about the premises or to interrupt them every two minutes and ask them how they’re doing.
Customers who have responded to the initial question by saying something such as, "I just thought I'd take a look around" should be approached after an acceptable period of time (which will vary depending on the type of business, floor layout etc.) and asked if they have any questions or if they've found what they're looking for.
4) Help the customer by directly addressing the customer's request/solving the customer's problem.
This may involve:
5) Be cheerful, courteous and respectful throughout the customer service interaction.
6) Close the customer service interaction appropriately.
You should finish helping a customer by actively suggesting a next step. If he or she is ready to make a purchase at this point, escort or direct the customer to the checkout where you or someone else will go through the payment procedure with the customer. If the customer is not ready to buy at this point, your suggested next step might be a further invitation to engage with the merchandise or service such as, "Is there anything else I can help you with?", "Would you like a brochure?", or "Would you like to try that on?" You should never just say something such as, "Here you go" or "Okay, then" and move on.
The Tricky Part of Customer Service
I know it's basic, but providing good customer service is basic. The tricky part of it is providing good customer service to all your customers all the time.
to help a customer , first put your self in customers shoes and understand whats the reason of his/her pain , understand the same and discuss with in your network and with other experts in your network one could help their customers by advising on things which might help customer to save some extra money , free and intelligent advises are always welcome by anyone .
1-First steps: Greet the customer in a friendly but appropriate way(smiling )
2-Be available in a timely manner.
3-Appear eager to help
4-Be cheerful, courteous and respectful throughout the customer service interaction.
5-Close the customer service interaction appropriately.
In a technical help desk u need to be very tech savvy with computers. And at the same time u have to talk to the level of understanding of the customers.
Thank You all very much for your participation! i agree with you sirs.
When a potential customer walks into your store or office you and/or your staff need to:
1) Be available in a timely manner.
2) Greet the customer in a friendly but appropriate way.
3) Appear eager to help (but not in such an aggressive or rote fashion that the customer is turned/driven off).
4) Help the customer by directly addressing the customer's request/solving the customer's problem.
5) Be cheerful, courteous and respectful throughout the customer service interaction.
6) Close the customer service interaction appropriately.
I know it's basic, but providing good customer service is basic. The tricky part of it is providing good customer service to all your customers all the time.
Helping a customer is depends upon the problem, but a big smile & good service attitude will surely pleased him & make both parties comfortable.
Put yourself on the place of customer, you will realize the issue & his point, which will lead to resolve the matter easily.
Answers with colleagues I have nothing to add
Thank you, Mr.: Vinod Jntley
1) Provide what they expect from you and expectations based on your marketing activities so make sure you are providing them information about what you can offer.
2) Behave in the way they want you to behave thats the key to make loyal customers and even they can build your reputation through word of mouth depends on your relation weather good or bad.
I fully agree with the answer been added by MR Vinod Jetley..........................Thanks