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A successful customer care personnel needs to be patient to listen and understand the requirement of the customer, provide proactive solutions in a courteous within the defined framework of the organization.
There are certain customer service skills that every employee must master if they are forward-facing with customers.
The Customer Service Skills that Matter are:1. Patience 2. A Calming Presence 3. Clear Communication Skills 4. Time Management Skills 5. Attentiveness 6. Ability to "Read" Customers 7. Goal Oriented Focus 8. Persuasion Skills 9. Ability to Handle Surprises
10. Willingness to Learn
Customer Service Person To Be Successful He Must Be :-
1- Respectable.
2- Have A Good & A Polite Manner.
3- Answering All The Customer's Inquiries & Questions.
4- Giving Him All The Information He Needs.
5- Make Him Feel Happy, Comfortable, Safe And The Most Important Point Is To Make Him Feel Satisfied.
6- To Be Good Listener.
7- Problems Solver.
8- Paying Attention To Small Details.
9- Quick Response.
- Being Accurate, Systemic & Patient And Calm.
A successful customer service person is someone who focused on achieving customer satisfaction ,delivering key tasks with care and consistency towards company policies. Such person should be able to have thorough knowledge of company products and offers to provide a memorable experience ,more over understanding customers need and making them proud. Above all a successful customer service should maintain a positive attitude and be confident in his abilities.
A Customer Care Specialist (CCS) has to be a very good listener first who can help the customer to let go his anger or aggression by simply narrating the situation. CCS should be listening to it with utmost attention so customer understands that his issues are acknowledged.
After a proper listening & knowing the pain area CCS should be able to give a practical solution to customer's problems which will help in retaining or regaining the lost trust of the customer.
CCS should be an 'EXPECTATION MANAGER' who could manage its client's expectations and set it correct as most of the issues arises because of wrong expectations.
A successful customer service personnel is someone who believes and ensures customer satisfaction in all his/her actions. His/her patience and calm reciprocation skills will be an added advantage to listen, understand and deliver the necessary needs to the customer.
Having Patience when dealing with customers, also paying attention by listening carefully to the Customer inquiries and issues and be mindful to be able to give them a clear answers and solutions. Also having an excellent knowledge of the service or the product that the company is providing to be able to reach to the customer satisfaction within a good time frame.
to be a good customer service , you need to serve the client well.
A successful Customer Care person needs to have good communication skills that focuses on understanding customer needs and developing resolutions.Also should he/she be able to stay calm when confronted by an angry customer and defuse the tense situation wisely.
Firstly a good customer service person needs to be a good listener, needs to know well the product and always being positive no matter how difficult or " frustrating" the individual situation is.
"Always walk in the persons' in front of you shoes"
A successful customer service person is one who firstly can build conversations with a customer and find out their requirements and needs .Secondly knowledge of your product is necessary because once you are familiar with both you can provide customers quick and effective solutions. The main requirements is (listening skills, patience and conversational skill)
