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The guests are complaining about the guests of other nationalities. Which steps GRO (guest service) should follow?

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Question added by Yuliya Lukoshyna , Group Manager , Mercure Hotel Kiev
Date Posted: 2015/06/05
Minda Llorando
by Minda Llorando , Cashier , KFC

to talk formally and tell them if we can be calm and talk in a good way advice them to understand first what is the problem if we can solve it let them sit and be calm offer them some drinks and let them talk nicely.

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