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Kindly advice the most important KPI's for After sales in Automotive.

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Question added by saed suleiman , مدير قطع غيار , خاص
Date Posted: 2015/06/07
Naved Farooqui
by Naved Farooqui , Director – Technical Services Department , ABANA Enterprises Group Co.

Resolution Time : Part of providing great customer service is resolving issues in a timely manner. If you can respond to customers and get them answers quickly, they’re more likely to be pleased with the experience. 

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