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Starbucks CEO Jim Donald calls5 to10 stores each morning to talk to the managers and other employees there to get a sense of how their stores are performing.
A) a relationship with external stakeholders. B) a balanced scorecard. C) a lean company. D) a backchannel.
D) >>>>>>>>>>>>>>>>>> a backchannel.
Just don't do it regularly (or publicize it) if you are leading a lot smaller organization; it will undermine trust in your middle/top management.
Personally I believe it was more a motivational stunt rather then a hard based management cornerstone or style.
During his tenure as CEO he managed to achieve a straight20% annual earning increase, however he was asked to step down in2008 when the stock dropped about40%, arguably due slowing economy.
A drop in stock price so drastic could be explained by many factors amongst which investors perception of company's growth potential (theory of the impossible perpetual growth in the same market, ABB experienced the same situation after5 years of continuous growth).
Thank you for your invite. In my opinion answer is " B " as the Balanced Scorecard is a strategic planning and management system that is used extensively to improve communication and monitor performance of an organization.
The example quoted by you is the process followed as in balanced scorecard strategy.
D) a backchannel.^^^^^^^^^^^^
D) a backchannel........................................................................................
