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What is the best way to solve the customer resistance?

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Question added by Mostafa AbouRabia , Sales Manager , الشركه العربيه للتنميه العقاريه
Date Posted: 2013/04/24
Ahmed Abd Al-Rahman
by Ahmed Abd Al-Rahman , Merchandisers Manager , LG Mobiles


1- Try to find the weakness point and go through it.

2- Be flexible.

3- Be intention to reach your goal from this conversation "I will let him accept".

4- Be patient.

Mostafa AbouRabia
by Mostafa AbouRabia , Sales Manager , الشركه العربيه للتنميه العقاريه

1.
Being smart and patient when you Handle the customer resistance , and after handling this resistance you must find another way to earn that customer satisfaction .

Nadia Ahmed Mohammed Saeed
by Nadia Ahmed Mohammed Saeed , T/L. Credi t& Risk , Canar Telecommunication Co. LTD.

- Don't interrupt.
- Don't take the criticism (judgment) personally.
- keep irate customers out of the public eye.
- Don't blame.
- Don't argue.
- Be warm and friendly.
- Be professional.
- No false promises.

Tarek Moustafa
by Tarek Moustafa , Legal Manager , Nirvana Holding

to listen carefully , do not take anything personal , do not be emotional , and then everything well be just fine , trust in yourself that you can handle any customer and you will ..

Syed Waqas Saghir
by Syed Waqas Saghir , Independent Digital Marketing Consultant , Brainy Bulls

In every aspect of best service delivery customer service phase, the best way to solve the customer resistance including many points which needs to focus by every individial key account manager.
All the customer need is how their key account manager resolve their concern, through which aspects, how much time required in order to accquire approach for OTR i.e.
On-Time Concern Resolution.
If you follow the main asepcts, your customer service performance would be significant above desires.
That includes: a) Customer Is Always Right.
b) If Customer is wrong, follow point "a".
c) Have patience.
d) Let the customer speak first.
e) Understand the customer's need and approach for OTR (On-Time Concern Resolution).
Syed Waqas Saghir Internet Marketing Expert, SEO Consultant, Social Media Evangelist.

Christopher Henriques
by Christopher Henriques , Insurance Consultant Insurance Operations , Pan-American Life Insurance Group

Resistance is a case of the customer having some hidden problem with your product or service.
You need to have him during your discussions let you know his real issue.
These vary from - 1.
Personal preference for another product 2.
A bad review of your product by a friend 3.
Some personal connection to the other competing supplier 4.
Lack of knowledge of the product so he is afraid to ask questions on same

Deleted user
by Deleted user

make them feel like they are the boss

Rami Mehdher
by Rami Mehdher , KSA Admin Manager , شركة اندلسية للخدمات الطبية

there are allot of customer moods, but I will give you the best ways to many of them !!1st.
Just try to be professional listener.2nd.Tell him, on right, and views correct.3rd.
Gives a good solutions

MUHAMMAD BILAL
by MUHAMMAD BILAL , Regional Sales Manager , Petromin Corp, Primo

understand the nature of issue.
Don't speak until the customer is talking.
take your time and ask your senior manager for help.

Abdulbaqi Seraj El-Din
by Abdulbaqi Seraj El-Din , مدير التسويق والمبيعات , شركة تقنية البناء

Full knowledge of all the technical aspects

ياسر صبيح
by ياسر صبيح , مساعد مدير , شركة بير زيت للمطاعم العالمية

Find weaknesses in the services provided and treatment Listen to customer complaints and taking them seriously Flexibility with customers and with their faces smiling

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