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Its very important for a customer representative to first properly listen and understand the issue of the customer and then be very specific and polite on resolving the issue. If required he may ask further from the customer to understand the issue to its best before providing any solution.
yes, should customer service rep do more listening than speaking during a customer query because he/she will find details on every single word even it is not an important but he/she can use it to help customer more and try to do not lose his/her call target or time
yes, listen to the customer first then you can give him/her more about what his/she is asking about.
Yes, A customer service rep should listen more in order to understand how to handle the matter in hand.
In Customer Service the most important job is active listening.
We can avoid argument with clients who are allready angry and ask them unwanted questions.
Yes listening to a customerss query is very vital to meet the customers expections and what products he or she wanted.
its important to customer representative to listen the customer then solve their problems
