The hotels GM is wondering how the point of raiting increased at the Tophotel.ru, Trip advisor.com, Holidaycheck. What the Guest relation should do?

What should do GRO if hotel GM just interested in point of rating (asks to deal with guest), but not caring about the guest satisfaction and quality if staff service? If he ist interested in daily reports, and problems of the guests?

Hotels Front Office Guest Service Hospitality

Question added by Yuliya Lukoshyna , Group Manager , Mercure Hotel Kiev
Date Posted: 2015/06/19

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by marlon argamaso

ask the visitor on how to provide quality service

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The hotels GM is wondering how the point of raiting increased at the Tophotel.ru, Trip advisor.com, Holidaycheck. What the Guest relation should do?

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