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What are the secrets of companies with great customer service?

Customer Interactions Customer Satisfaction Customer Service Customer Development Customer Service Skills
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Question added by Nuha Ali , writer , freelance
Date Posted: 2015/06/21
Upvote (1) Views (12) Followers (11) Answers (10) Report Question
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Deleted user
by Deleted user

Choosing the right people for the job, a batchlor's degree does not mean the person is the right match, hiring a candidate experienced that's has an outgoing personality , and care about the customers as well as their company they work for

Georges Aref Chaoul
by Georges Aref Chaoul , Sales & Media Director , Maids.cc

Professional personalities with well developed tools.                 Thank You

lakshminarasimham mallareddi
by lakshminarasimham mallareddi , Manager Finance & Accounts , M/s. Vandana Global Limited, Raipur, Chhattisgarh

Correct Answer is Customer Satisfaction is the key to success of the organisation

Elke Woofter
by Elke Woofter , Project Assistant , American Technical Associates

I think I need to refer you to the ISO9001 documents for a business   ... read the section for customer service ...

golam rasul sheikh
by golam rasul sheikh , customer service , saudi american bank

off course the product first and the skilled customer care.

Sonia Younas
by Sonia Younas , Steward , Blackburn Rovers Football Club

Secret is to pick the right people for job and train them to be very proactive, authentic, determined and to go the extra mile.

Clara Madu-Igwe

Good communication skills and good human relations.

Bianca Camille Dimailig
by Bianca Camille Dimailig , Sales Associate or New Accounts Clerk , United Coconut Planters Bank

Proper Customer Development training of associates on dealing with different types of clients.

Haranath Krishnardhula
by Haranath Krishnardhula , Acquisition Lead , HMITS

Perfect recipe to great customer service 

1. Technology

2. Manpower

3. Process

Along with the above Company should have approach to eliminate or minimise the gap between Promise they make to their customer and actual execution of it.

 

Ibrahim Hussein Mayaleh
by Ibrahim Hussein Mayaleh , Sales & Business Consultant and Trainer , Self-employed

They believe that the customer pays for good service and he deserves it.

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