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A) decreased productivity B) improved reputation C) higher scrap and rework costs D) higher warranty costs
B) improved reputation ^^^^^^^^^^^^^^^^^
Thanks for invitation ,
also agree with answer B ..
improved reputation, in the sense that there will be savings on adverts among other things
when a product is reliable then there is no need of advertisement therefore option B) improved reputation is correct
choice (B) Improved reputation
For sure B) improved reputation . plus ..... trying to minimize the gap between customer expectations level and customer satisfactions level regarding the product
in price ,quality ,lifetime and after sales services
When a product is reliable, decreased productivity is a source of cost savings.
B) improved reputation + Great Services and offers.