How can I control myself when I face a problem (which is not my fault) in my work (anger management) ?

Without making judgments or fixing blame, ask questions to find out more about what happened, so you can get to the bottom of what triggered your anger. Ask if the other person meant to treat you disrespectfully, and if so, why. 

Try to figure out why the problem occurs, eventually you will definitely find out the solution. The key is not to lose patience. Otherwise work will become burden.

Keep an Acknowledgement of whatever transactions you take and give. when a problem arises and somebody puts it on you. prove it that it's not your mistake.

 

Be confident in what you do.

didn't judge and didn't take any action take break then thinking carefully how u solve that then u can talk

 

Anger management tip1: Explore what’s really behind your anger

If you’re struggling with out-of-control anger, you may be wondering why your fuse is so short. Anger problems often stem from what you’ve learned as a child. If you watched others in your family scream, hit each other, or throw things, you might think this is how anger is supposed to be expressed. Traumatic events and high levels of stress can make you more susceptible to anger as well.

Anger is often a cover-up for other feelings

In order to get your needs met and express your anger in appropriate ways, you need to be in touch with what you are really feeling. Are you truly angry? Or is your anger masking other feelings such as embarrassment, insecurity, hurt, shame, or vulnerability?

If your knee-jerk response in many situations is anger, it is very likely that your temper is covering up your true feelings and needs. This is especially likely if you grew up in a family where expressing feelings was strongly discouraged. As an adult, you may have a hard time acknowledging feelings other than anger.

Clues that there’s something more to your anger

• You have a hard time compromising. Is it hard for you to understand other people’s points of view, and even harder to concede a point? If you grew up in a family where anger was out of control, you may remember how the angry person got his or her way by being the loudest and most demanding. Compromising might bring up scary feelings of failure and vulnerability.
• You have trouble expressing emotions other than anger. Do you pride yourself on being tough and in control, never letting your guard down? Do you feel that emotions like fear, guilt, or shame don’t apply to you? Everyone has those emotions, and if you think you don’t, you may be using anger as a cover for them.
• You view different opinions and viewpoints as a personal challenge to you. Do you believe that your way is always right and get angry when others disagree? If you have a strong need to be in control or a fragile ego, you may interpret other perspectives as a challenge to your authority, rather than simply a different way of looking at things.

If you are uncomfortable with many emotions, disconnected, or stuck on an angry one-note response to everything, it might do you some good to get back in touch with your feelings. Emotional awareness is the key to self-understanding and success in life. Without the ability to recognize, manage, and deal with the full range of human emotions, you’ll inevitably spin into confusion, isolation, and self-doubt.

Patience

 

And the study of the problem and ways to solve them

People at work are asking me why I am not working as many hours as I used to. I am. But I am working on anger management. Here are seven tips I’ve tried using:1. Face the problem and make it a priority. I used to think anger management problem is a thing for men who are in prison for setting their wives on fire. Now I see it's a problem for people who think they will get fired for being unpleasant. Or for people who think their kids will grow up and hate them for being emotionally unpredictable. I am both those people.2. Focus on your trigger points. The time I most consistently lose my temper is trying to get the kids out of the house in the morning. So I told myself to not lose my temper. That didn't work. So I have been waking up at5:30 because I need to give myself two hours to be completely organized and calm so that I can get the kids and myself out the door for school and work at7:30 without screaming at the kids for not eating fast enough because I changed my clothes for work three times and got behind and forgot to make lunches. I thought of having the nanny come in the morning to help me. But I hate feeling like I'm married to the nanny, and I hate feeling like I can't do normal parenting things on my own. The mornings with the kids seem theoretically intimate, and making school lunches seems like a rite of passage for moms with school-aged kids. I want all that.3. Use deep breathing to regulate stress. I have been doing Ashtanga yoga for ten years. I thought I was amazing at yoga, but now I see that the point of yoga, calming, centering, whatever, is lost on someone who is focusing on the routine of fifty push-ups and five headstands. Now the breathing resonates with me, when I do it at5:30 am as a desperate attempt to keep myself calm long enough to get to work.3. Have a regular sleep schedule to improve your ability to self-regulate. I pack the school lunches the night before. And I pick out my clothes the night before. The guys I work with think I don't ever change my clothes. This is sometimes true. Especially when I'm depressed. But a lot of times I change my clothes but all my clothes look the same so I don't even get credit for having thought about it the night before. To get up at5:30 am with a good night's sleep I have to go to bed at9:30pm which means I have to get the kids to bed by8pm so I can have an hour to do lunches and clothes and washing my face, which, if you are my age, takes ten minutes because of all the cream stuff I use. I do not explain this when a co-worker asks why I don't have twenty minutes to fix home page copy at8:30 pm.4. Accept that every day includes unpredictability, and that's okay. So it's a regular day where I am insanely regimented in a desperate effort to not be angry but at7am I realize that I forgot to pack to go to the farmer's house. I also realize that it's freezing outside, and I didn't put the car in the garage and it's going to take ten minutes of warming up the car so I can scrape the ice. Then my seven-year-old can't find socks without holes in them. I change my clothes so I can scrape the ice and I yell from my bedroom that he should look in his brother's drawer for socks. He yells back up that he wants me to sew the socks so that we are not wasting. “It's recycling,” he yells.5. Understand the true source of your frustration. Then the boys have a fist-fight about who is wearing whose socks. I do not catch them until there's a cheek scrape which upsets me because now my four-year-old will go to school looking like he lives in a boxing ring. I have prepared myself for a moment like this: I identify that I am not upset with my sons but upset with what the world thinks of me as a parent. I tell myself I am good at self-regulation and I do not take this frustration out on my children. I say, “Put on nice socks and let's have breakfast.” I want to tell you I used a calm voice, but I worry I used a psycho, calm-before-the-storm voice.6. Understand the impact food has on your moods. I make waffles. I watch the kids eat squishy, warm, covered-in-syrup waffles. I watch them wash down the drippy syrup with marsh-mallowed hot chocolate. I am convinced that when I eat sugar and bread it makes me crazy–that I just want more and then cannot think of anything else. (There is such interesting research on this. Click here: A study about how civilization is based on the opiate effect of grains on humans.) It takes every bit of self-discipline in my body not to steal scraps of waffle from the four-year-old's plate. I need to remember to not give him so much. I need him to feel more protective of his portion.7. Use solutions-based language in tense conversations. I want so much to be remembered as a dream mom that I put their mittens and coats over the heater so they are warm after breakfast. The kids don’t notice warmness because they are punching each other, furtively, like I'm not going to see them if it's under their jackets. As we walk out the door, my seven-year-old starts crying: the snow pants in his backpack are wrong. I tell him those are to keep at school. I tell him I am streamlining our morning by keeping snow pants at school so we don't have to bring them back and forth. He does not like his other pair. He is crying. I decide I am going to take a firm line because really, it's school that makes him nervous and he finds something to cry about every morning and I have to put a stop to this. I tell him I already made a decision about the pants. I tell him I am the mom and I already made a decision. This is good. Kids feel secure when they have boundaries and authority. He screams. I pound the refrigerator with my fist. I scream, “Shut the fuck up with the crying.” I scream, “If you don't quit crying every fucking single morning I'm never taking you to school again.” That's how it is. Nearly24 hours of preparation to get through a morning without me yelling, and still, I break thirty rules of anger management in thirty seconds. My four-year-old says, “Mommy, you're hurting me.” And he covers his ears.8. Slow down a tough situation so you make good decisions. I take a time-out for myself in the living room. I say a prayer to the god of anger, if there is one: please let me always pound the refrigerator and not my kids. I take them to school. I kiss them too much when I say goodbye. I tell them I love them like my life depends on it, while other moms, who clearly do not worry about yelling and maybe don't even worry about waffles, casually do drop-off and drive off to the gym. Then I go to work, and everyone is laughing and joking about Pee Wee Herman's new show, and I yell, “Arrrggh! Can everyone please shut up for twenty minutes so I can finish my post? I can't think with all the banter.” Ryan Paugh tells me that it's not that I can't work with talking. I work with talking all the time. He says, “It's self-loathing. Take some responsibility.” I want to tell him to fuck off. But I need a quiet place to write this post, so I go to his office, and sit on the floor, and I hope he doesn't talk to me, because it's8:30 am and already I am not having a good anger management day.

I AM FULLY AGREE WITH Mr. Ibrahim hussen

Keep calm

Don't blame

Take time

Think deep

Ask Questions

Look for help if needed

 

Controlling yourself in such situation requires some practice and some self control, and this could be gained by experience and learning.

However when you face such situations try to think that:

1. Your reaction reflects your personality.

2. Your reaction affects the company.

3. You are working to serve customers.

4. Your task is to calm down the customer

I do agree with the answer been added by EXPERTS........Thanks.

Take a pause, re-think if it is worth burning your blood. Analyze cause and try eliminating the root cause. Anger is 1 letter short of Danger.