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What are the challenges to formalizing and marketing an IT operational audit?

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Question added by Rahaf Masri , Account Sales Director , MT3 Digital
Date Posted: 2015/06/24
ايمن محمد عاطف محمد
by ايمن محمد عاطف محمد , Director of the control and regulation unit , ACOLID

I've developed a structured audit to determine the effectiveness of an organizations monitoring, incident and problem management functions in preventing and reducing IT related customer problems. A good example of ineffective monitoring would be Target, where supposedly the monitoring team received a hacking alert and sent a notification to the security team but never followed up on it.

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