by
salah skafi , Catering Project Manager , Saudi Airlines Catering
customer service in F And B industry is very critical, the first training i usually do is how to achieve perfect customer service then i go to technical issues. What i aim to achieve is something i love to call " A-plusing" the customer.
complaints should be taught how to be resolved to staff in a way i prefer which is using initials for example : use the LRAF listen respond act follow up
offcourse many other ways and techniques can be usedSalah Skafi
