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What are your steps on how to manage and pacify irate customers?

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Question added by Johanna Yrure , Customer Service Officer , SkyCable
Date Posted: 2015/06/27
Anwar Hossain
by Anwar Hossain , Relationship Officer (Officer Grade-I) , BRAC Bank Limited

a) Listening customer's queries with concentration

b) Say sorry to the customer

c) Try to find out the problem

d) Give a commitment for the customer solution within specific time

e) Try to give solution within specific time

f) Finally say thanks with smiling face

In this way i will try to manage and pacify irate customers.

JOFFERSON PEREZ
by JOFFERSON PEREZ , SUPPORT STAFF , AL SAHA AL JAMAL PHARMACY LLC

in a face to face conversation,1st step. Let the client sit if provided with a seat.2nd Let him or her talk and burse out all concerns, mean while take note details from his/her concern. After that, your turn is review concerns from him/her that you have taken note, then lastly explain to him/her why and what such thing went wrong and provide him/her the right solution to her problem, when everything is fine, dont let him/her leave you without smiling.

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