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How should management go about deciding what part of its budget it should allocate to ensure good customer care/relations?

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Question added by Kim Banatanto , Business Process Analyst , SPI Global Solutions
Date Posted: 2013/08/15
Gordana Glisic
by Gordana Glisic , Head Of Food And Beverage Project , Hill Robinson ltd

Good customer service does not directly goes trough the budget. In hospitality mainly you need to use that budget to the quality of the food you serving among that most important is that customer feel welcomed , happy and cared and that is the most important thing -service. the way you great them and treat them , even if you know you made mistake or having quality below standards you always have to show to the customer that you care about them and their satisfaction ,and they will appreciate that honesty and genuine caring no matter what mistakes you made during the service.

Mahmoud Yaseen Alhusayni
by Mahmoud Yaseen Alhusayni , Executive Director-Technical Office , High Authority for Tender Control

It should be kept to a minimum if these "care/relations" fall ouside the scope you are dealing with, I would say less than5%

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