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Why can't a Customer Service Relations personnel provide exact answer to most questions of customers?

Service Continuity Customer Service Customer Focus Sales
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Question added by Margaret Tadeja-Cruz , Programs Manager
Date Posted: 2015/06/29
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GP Sacramento
by GP Sacramento , COINS-ERP Heldesk Admin/Document Control , Khansaheb Civil Engineering

CSR personnel follow scripts. Good CSR personnel should be able to answer questions since it is in the script. However some just pair the answer from the script with the wrong question.

Olagoke Akande
by Olagoke Akande , HR/RID Officer , Oyo State Agricultural Development Programme

Human beings most times are insatiable which makes it difficult to satisfy them

Mohammad Albuzaid
by Mohammad Albuzaid , Creating Opportunities , Confidential

Poor Training sets behind this actually.

AJIT SASIDHARAN
by AJIT SASIDHARAN , Manager , Motilal Oswal Asset Management Company Ltd

lack of training and knowledge to the executives.

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