What steps will you take to solve, if there is a problem between your employe and client or customer?

First, identify the problem.
Then consider its reasons.
Then you can sort it out.
If its fault of employee, then resolve the problem and give warning/ training to employee for that problem.
If its customer's misunderstanding, even then resolve his problem but clarify him the original situation and true facts.

You need to hear both sides of the situation.
Your employee should come to you with the situation.
If they handled the situation with care and delicacy thank them for their efforts.
If not let them know that there was a better way that this could have been dealt with and let them know you will discuss it in greater detail later.
Don't jump to conclusion and don't get angry.
Be rational and show your support but concern.
In the meantime tell your employee to write a brief account of what happened.
Then tell them you will take the time to meet with them personally later to sit and listen to the details of what occured.
If the customer is still there go out immediately and meet the customer take them back and get their side of the discourse or events.
Listen patiently without interrupting.
Make sure you fully understand what they are angry about before they leave.
Ask them if they wish to make a written statement.
Let them have their say throughly and completely.
Once they have their say let them know that you will handle the situation with the utmost care.
Thank them for their time and their business.
Don't let them leave without letting them know you are appreciate their patronage.
Tell them if they have any more issues feel free to ask for you.
sometimes a listening ear and promising to diffuse the situation will solve the problem.
  Don't apologize on the spot for any misbehavior it is an admission of guilt and you don't know the whole story.
Don't tell the customer your employees are inept or untrained.
This is a bad look.
Don't sacrifice your employees to the wolves like that.
There are many customers who tend to abuse employees because of emotional distress or what have you.
If the customers insist on an apology assure them that you will do everything in your power to fully investigate the issue and to rectify any issues that you may find.
Don't outright side with a customer over the employee it could be that the customer was wrong and your employee will lose trust in you. 
Let the customer know that you will take the necessary actions and again thank them for their time.
Meet with your employee immediately.
Patiently let them tell their story.
Evaluate both accounts for any discrpencies or gross exaggerations.
If need be you may want to inquire of other employees on the floor. 
If you cannot get to the bottom of it.
Coach your employee on how to deal with such a situation in the future.
Also tell the employee if that customer is to come in again then to refer them to another employee or to the manager immediately. 
If the customer comes in asking what has be done let them know you have taken care of the situation.
If there is no proof that an eggregrious situation has occured then a customer should not demand an apology or for the employee termination.
As a manager you can apologize for the experience but inform the customer that beyond that you have control of the situation and that they will not have to deal with the employee again if that is possible.
Protect your employees but also show your customer that you are in control and that the former experience will not be repeated. 
Be there for your employees if they were in the right.
If they were in the wrong do as you say and rectify the situtation immediately. 

البداية محاولة معرفة ما هية المشكلة ثم المحاولة لتقريب بينهم مع المحاولة

First of all i believe that: The sooner an issue is dealt with, and the better a process is followed, the less likely it is that outside assistance will be required.
Steps: Identify the issues.
Understand everyone's needs that you want statisfied by given solution.This is the time for active listening.
Put down your differences for awhile and listen to each other with the intention to understand.
List the possibilesolutions (options) Evaluate the options.
Select an option or options.
Document the agreement(s).
Agree on contingencies, monitoring, and evaluation. 
Don't worry if it feels a bit unfamiliar and uncomfortable at first.
You'll have lots of opportunities to practice!  Regards, Mohammed A Bashar

1 listen to the issue..
2 value the customer's point of view 3 solve it the way a customer want.
4 make the customer/client satisfy.
5 warn the employ dat hez working to deal with the issues of customer and next time deal with  issue by him or her self and if the issue come to me feel free to get fired...:)   becauseee the custommmeerrr is always riteeeeeeeeeeeee :D

First get a global view of the problem,then identify all parameters.At the last show to everybody why you are taking a bigger salary.....Give the best solution.....

The very first thing you should do is find out what went wrong and why.
Put yourself in your customer's shoes and consider what could be said or done to remedy the situation from their point of view.
Take responsibility for the actions of your company Do not place the blame on specific employees.
Don't deny that a mistake was made, especially when there is clear evidence Admit your mistake.
you must admit your mistake before you can move ahead and start to make amends.Don't be so afraid to take this step Apologize for the mistake.
simply saying you're sorry is often the best way to get a business relationship back on track.
Ensure the customer that it will never happen again.
After you have taken responsibility for the mistake and apologized in a sincere and professional manner, you must then start the process of rebuilding the trust that was lost Promising that such a mistake will not happen again is a good way to start.
Compensate the customer for his loss.
Even if your mistake didn't cost the customer he will appreciate an offer of compensation.
This can be something as simple as a lunch on you or a discount on his next order

Dear Reny,   First of all we have to understand that never must happened a problem between customer & employee, because in business world, Customer is always Right, and for sure the company should have a Handbook and policy guide in dealing between employees and clients.
It means employees have the right to quit and employers have the right to terminate employees under company’s Employment Standards Code.
But, these rights come with responsibilities.
The most important one is providing adequate notice.
The length of notice depends on how long the employee has worked for you.
In general, the minimum notice required is: one-week’s notice for between three months and two years of service.
Employees with two to four years of service are entitled to a minimum of two-weeks notice.
First you have to understand the issue from Customer and make sure that your customer satisfied by you apology and appreciation for understanding by giving him/her any gift or discount or something like that.
Never donotloseone ofyourcustomers.
Never donotloseone ofyourcustomers.
Best Regards, Hany Sewilam AbdelHamid Business Development Manager

we should first take a look about the peoblem and who was the reason behind it if the client it is better to persuade him via a good words and understand what he\she wants ...but if the employee was the main reason i think it is better for him to confess what he did and regret from the customer.
 

Hi - To identify the problem, listen both the parties, issue which is causing friction, arrange a face to face meeting, and take the possible solutions, so that no problem occurs again and work is done peacefully.....

at first get the problem from the customer and from your employe then make the decision according to the rule and regulation of the company and take necessary action by convincing both of them.