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Steps to satisfy a customer when he much angry either the officer of organization is not guilty?

Customer Interactions Service Standards Customer Satisfaction Customer Service Sales
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Question added by ATIF ZOHAIB , Operation Mnager , Meezan Bank Limited
Date Posted: 2015/07/01
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Muyiwa Omotoro
by Muyiwa Omotoro , ON AIR BROADCASTER , OGUN STATE BROADCASTING HOUSE

FIRST THING TO DO IS TO CALM THE CUSTOMER DOWN BY ACCEPTING A BIT OF THE BLAME THEN SIT THE CALM CUSTOMER DOWN AND EXPLAIN. ALWAYS SMILE NO MATTER WHAT AND GIVE RAPID RESPONSE TO HIS QUESTION..NEGLECT MIGHT WORSEN THE SITUATION 

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