by
Faizan Rafique , Logistics Customer Service Team Leader , CWT-SML LOGISTICS LLC
Listen carefully. Your openness to other's ideas and concerns helps you understand the situation and make better decisions. Making the time and space to listen to employees is a critical part of being an effective communicator. When you give workers your undivided attention, they feel respected and are more willing to listen to your guidance. Strictly giving orders without listening can erode worker commitment and enthusiasm.
Speak clearly and concisely. Avoid lecturing workers or sending directives by way of wordy emails. Think about the most important messages you want to convey and communicate them face-to-face or over the phone. Put thought into your email communications to ensure that they are clear, concise and respectful.
