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What do you do if a customer accidently gets hurt by you?

Customer Interactions Customer Service Customer Experience Customer Analytics
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Question added by ravi saxena , Supply Chain , Emirates Flight Catering
Date Posted: 2015/07/07
Upvote (0) Views (14) Followers (6) Answers (5) Report Question
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Mohammed Sufiyan
by Mohammed Sufiyan , Store Manager , Current employee - MARKA sports UAE at NIKE Mirdiff city center

As per Retail - Customers are King and Queen! we should know how to handle,  even if it's customer fault we have to handle as per coaching way,

  • Observation - Observing the customer status  politely. 
  • Input - Elaborate the issues with customer in positive way. 
  • Effect - Customer Should feel the effect that you can help him or her.
  • Support - As per company policy you will find the solution to help the customer.  

Mohamad Kassab
by Mohamad Kassab , Operation Manager , Eleven

Directly I apologize to him& explain to him my point view asking him to forgive me and make sure that everything is ok 

Amerizza Lolong
by Amerizza Lolong , Cashiering and sales associate , Monalisa L.L.C.

I have to ask them sincere apology for what I have done and telling them that it wont happen again in the future.( in a nice manner ).

Phengie Boy Elpus
by Phengie Boy Elpus , Aviation Security , Philippine Airlines

Sincere Apologies not only telling" Im sorry Its Accident no one like Happen" Be polite put your'e head Bow and Give Reason to Forgive you in a way your regretting what you have done. You are employee you must see the employees right conduct.

Wajahat Siddique
by Wajahat Siddique , Manager Admin & HR , Converters International

You don't have any choice other than apologies. You must be careful about selection of words while dealing with customers.

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