Register now or log in to join your professional community.
First, your very first approach or manner in which you welcome or received the guest that same moment he or she walks into your reception is very critical.
I experienced this in Blue Diamond Hotel, opposite Fish Market, Dubai UAE. It was not a fantastic Hotel but the very first warm reception I got made me stay all the way, when I had wanted to stay just a night and move down to Ab-Dhabi, I now spent2 weeks.
By giving , more offers, and continuously talking with the customer, and becoming friends, with him.