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Improvement activities occur in every phase of the service lifecycle; in every service, every process, every task and every work instruction. So, as the IT industry’s collective understanding of CSI evolves it’s obvious that it’s not a single phase in the lifecycle. Rather, each phase of the service lifecycle took place in a climate of continual improvement. CSI implementation is a matter of turning “knowledge into wisdom”—translating technical knowledge into practical knowledge. That’s how organizations successfully improve their processes.
Service Improvement is a complete quality management solution that lets you assess, measure and improve everything from services to processes and systems. Everyone seeking to improve quality: SIM is used by business and IT managers, quality managers, process owners, workgroups, consultants and individuals alike. Service Improvement Manager gives you greater visibility and control, with a simplified ability to perform assessments, improvement planning, tracking and performance reporting.
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