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Should we always give reason to the unhappy clients ?

Customer Interactions Client Communications Client Delivery Client Care Customer Advocacy
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Question added by Randa Meftah , Marketing Executive , Digimoov
Date Posted: 2015/07/19
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Karim Barouni
by Karim Barouni , Sales/Import manager , Société Commerciale de Distribution SOCODIS

As a sales manager, I have to give reason to all clients happy and unhappy ones.

But giving reason doesn'i mean let them do what they want or give them service under processure, but by talking with them to find the best solution to the problem.

We must know how and when to talk with each one.

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