The guest complaining about anything from the moment of his arrival. Even he is not willing to listen explanation why the system of meals like that.?

How to understand that target of the guest is not getting something extra charged for free?

Question added by Yuliya Lukoshyna , Group Manager , Mercure Hotel Kiev
Date Posted: 2015/07/20

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by Gideon Teibowei , CCTV Monitor staff , Sterling Bank Plc

It's by been patient and calm and diplomatic with the guess and make him/her happy.

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