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Leave some personal touch when dealing on customers. Try to remember and address them by their title and names.
Take CARE of the customer, Understand the Customers needs/requirements; provide relevant solutions, add value offerings / services, dont oversell anything that the customers do not need, keep follow up and customer contact programs.
Listening is a very important factor to build a relationship with a customer and know your client/customer, so that you may be able to respond well and meet the customer needs. Be genuine to them when you communicate for them to build trust, live for customer complaints and especially keep them satisfied with the answers and assistance you provide.
Knowing your customer first is one way of building up good relationship with them. Treat them with respect and always smile in attending to their needs and moods. Being honest and gaining customers trust. Keeping things light hearted will make your customers feel comfortable with you and keeping you in touch.
always make customer fill special all time,make him/her fill comfortable with place and also listening careful on what he/she will be saying also give him/her assistance where needed
HONESTY IS ONE KEY FACTOR TO BUILD A GOOD RELATIONSHIP TO A CUSTOMER
LET THEM FEEL THAT THEY ARE IMPORTANT
HAVE SOME PASSION ON DEALING WITH CUSTOMER IT IS IMPORTANT TO GAIN TRUST FROM THEM
So spend the time to build your network and do the follow-up. Today there are cost effective tools, like e-mail marketing, that make this easy. You can e-mail a simple newsletter, an offer or an update message of interest to your network (make sure it's of interest to them, not just to you). Then they'll remember you and what you do and deliver value back to you with referrals. They'll hear about opportunities you'll never hear about. The only way they can say, "Wow, I met somebody who's really good at this place. You should give her a call," is if they remember you. Then your customers become your sales force.
by responding to their needs and listen to their complaints in order to be in good terms with the customer
Find the general interest with cleints. Points that you may refer to, and try to understand their mindset in regards to your company and the product needs.
Do not get too personal
You have to understand the customer's need and personalize your service to his\\her need. Always let the customer know you have their interest at heart, that you are ready to go beyond the normal to resolve their issues and build a rapport with them beyond the customer\\service provider or customer service officer relationship. Giving them information about new development in their business sector and new regulations that has to do with their business will help to build their confidence in you and trust is built and enhanced daily through this till they are able to confide in you with regards to personal matters
In my view customer is king. So we have to ensure that the King gets what he wants. Utmost care should be taken to understand his requirement and delivering the same in a timely and efficiant manner without comprimising the set standards of the company.
