What is the best way to handle an angry customer in order not to lose him or her?

Question

Wael Armanios · Answer

first of all you let him vent me listen to his frustration, during my quite time listening I gather information regarding the issue..

second, I summarize what he/she said in my Own words, and a sure help (to show Empathy)

find alternatives to to solve the issue....

teresah njoki · Answer

first put mind the customer is always right,listen to the complaint and attend to the customer in a calm situation and if necessary apologise.

Suleiman Dika · Answer

Be calm the customer down by listening to his complain and resolve his issue as soon as possible.