How do you relate with irate customers as a Customer Relations Officer?

Question added by Olanrewaju Meshioye , Asst. School Counselor , Christ the King Int'l School, Gbagada
Date Posted: 2015/08/08

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During the Courtesy calls Guest relation officer got a shouting guest reply: Do you know what is a time now?
Top Answer: Consequent courtesy call several important points must be introduced to avoid embarrassment and upsetting ... See More

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The Most important Requirements for Guest service Agent (Guest Relation Officer) Are...
Top Answer: should have a good interpersonal skills, be a good listener, a good communicator, should know his client ... See More

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Is it important for the Guest Relation Officer (Guest service) to have good environment on the working place?
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Being a customer service officer, how will you satisfy a customer that this problem can not be solved?
Top Answer: I would apologies, listen to him and promise to get back.This would then provide me with time to consult ... See More

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