How can internal communication affect customer service and best customer care practice?

Internal Communication within an organization can impact the whole customer experience.
Its important to communicate effectively to come up with a right product/servie at the right time at right location/channel with the right price :).
This whole chain depends greatly on efficient and effective internal communication within an organization.
In my view, best customer care practice is to listen to the customer feed provide a quick response.

When the communication , is not proper, and not customer focused, what the company going to tell , when the customer ask's question's .

The lead by example help the staff to be professional and deliver the best quality service and to be vigilant that the sales floor is the area where we can demonstrate our knowledge experience and the high performance

If you are analytical minded and your communication is clear it's easier to provide service when it is deemed.