How will you handle the customer, makes irritated by the wrong information he/she got from you?

Question

Priscilla Anbanandan · Answer

Sympathize (feel sorry) and then Empathize (say sorry)

Roma Soosai · Answer

We have to check if the Information provided by us to the client actually wrong from our side, after thoroughly looking into issue we shall engage with the client explaining them what actually went wrong with our process and then we shall apologize for the incovenience we caused by our service.

Kushmita Bhandari · Answer

First of all i will say sorry for that mistake then after i will try to convince them and explain details..... I will tell them nxt time this will not hapen...

Yasser Mahmood · Answer

Be apologetic for your mistake and provide the correct information in a way customer can trust you.

Nasir Hussain · Answer

Nice answer by Priscilla........... i echo with her.

Alexandra Radu · Answer

we should apologize for the inconvenience and say what mistakes have been made and the reasons for doing it and reassure that it wouldn't happen again

Vinita Upadhyaya · Answer

First of all.....saying your genuine sorry pacifies half of the grievances. Later you can go ahead with a personal attention and detailed information what all required the situation can b tackled

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How will you handle the customer, makes irritated by the wrong information he/she got from you?

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