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Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.Customer service is meeting the needs and desires of any customer.
Problem solving skills, Promptness, effective listening, consistency etc
In order to become an customer service executive, you should treat yourself as customer and the customer you are interacting treat her/him like your boss that needs your service satisfaction.
Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.Customer service is meeting the needs and desires of any customer.
Customer Service is basically satisfying a customer. You don't necessarily resolve their issue, rather you communicate it to them first whether the issue is from your side or their side. The hard part is to convince them if the issue is at their part and if that is realized, that is the real service. Best CSE can be categorized as per the number of complaints they've dealt and customers satisfied.
Customer service is all about providing right solution to the customers problem at the quickest possible without any expectations.
have excellent greating,with natural smile and entertain like our close friends.have a product knowledge of promotions offers.
Customer Service is giving100% customer satisfaction.
Customer service is being able to satisfy both the customers' needs in a profitable manner to the business. This entails making sure that a customer gets exactly value for their money, listening to their concerns if any, resolving problems arising from a product and/ or service and ensuring after sales service is done to make sure that the business fosters loyalty from existing and aspiring customers.
The best Customer Service Executive is one that is able to perform under the harshest of conditions just so a customer can be satisfied.
- One that can empathize and use emotional intelligence to anticipate the needs of a customer sometimes before they even ask for something.
- One that can relay back information for more Research and Development on existing and upcoming products or services.
- One that ensures both their interests and that of the business are well catered for without conflict thus making sure the business stays a going concern.
- One that management counts on and sometimes delegates to.
- One that customers are always happy to see.
- One that every colleague would love to work with and can also count on.