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thats easy at the four seasons each department had a log book each shift had to write follow up issues notes and events its nice because sometimes when there is nothing to write i would open it and find a smiley face or a simple hello each person would sign their name or write their initials after every comment
In previous hotels that I had the pleasure to offer my services we used a log book. Preferably one that every page is one calendar day. This way information can be inserted not only for shifts of the same day but for future events as well. Since we are in the electronic era, this can be online as well or in a particular file in the computer. But I prefer the paper - log way.
Additionally, the members of staff must be train or better yet train themselves to make a mental check before handing over the shift. Did I say everything to my colleague ? Is he/she going to be prepared for the shift or a piece of information that was not shared or shared incorrectly will give him/her a hard time ? Did I like it when something similar might happen to me in the past ?
use the logbook in case the in-turn is late and give a call if necessary to check whats wrong as in work waiting.
should have a book were communications are made and is to be used before any shift begins
In this sitaution , first major is hand over and take over , and log registered hand over and communication , rather than verbal.
When the communication is through professional way of registered messages.
Then the communication between two shifts becomes easier.
The comunication must be very clear when the shift changes, it must be conveyed clearly with written comunication so that the person could manage to follow it with clarity and move on.
