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How you handle custumer complain?

Service
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Question added by mary jane urmineta , Supervisor , Starbucks alshaya company
Date Posted: 2015/08/24
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Clifford Martinet
by Clifford Martinet , Director of Food and Beverage , RLJ Kendeja Resort & Spa

By listening them first to understand their complain, apologize to them and then ensure to left them with a reasonable satisfaction with a service recovery on the spot and then follow up on same with them after

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