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How would you handle customer's complaint in a cool manner behavior?

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Question added by Jay Ulla , Telesales Executive cum Customer Service , Innovations Group
Date Posted: 2015/09/02
frozan amin
by frozan amin , Customer Support Center Manager , Cummins

Listen , Acknowledge, Show sympathy , ask question to understand the issue and solve the problem  :)

NAIMA SULEIMAN
by NAIMA SULEIMAN , Cashier , QUALITY GROUP LIMITED

  • I will Stay calm keep in mind that the customers problem is not personal; he or she is not attacking me directly but rather the situation at hand.
  • Listen well to the customer,i will let the customer vent out his/her anger and not interupting him/her since then she/he will begin to calm down.
  • Acknowledge the problem. i will let the customer know i hear what he or she is saying. If i or my company made a mistake i will admit it
  • Get the facts, i will try to get more details from the customer to offer a good solution
  • Offer a solution after getting all the detauls from the customer ,find out how i can provide the solution to the customer

Deleted user
by Deleted user

Be patient when listening to customer and make them feel comfortable by letting them know that you are there to help.

Zain Ahmed
by Zain Ahmed , NOC IP Intern , Mobilink

Deal nicely and talk like you also faced this problem 

Handling customer's complaint can be done in a cool manner by focusing on his/her needs and relating yourself to his/her issues as if it was your issue in resolving the problem. :) Well, probably more on human connection and addressing the correct resolution. 

Lezith Cabiscuelas Gravador
by Lezith Cabiscuelas Gravador , WAITRESS / CASHIER , VIGIL HOSPITALITY SERVICES

Listen well,Stay calm and explain the reason acknowledge the problem and smile with respect to the customer

 

Syed Tehama Ali
by Syed Tehama Ali

In my opinion , serve the customers with a smile. Identify the needs and wants of the customers and help them according to that. Most importantly, interact with customers in a friendly manner.

Ali Aljamassi
by Ali Aljamassi , مدير مكتب , سفارة دولة فلسطين

If you are dealing with customers on a daily basis, be sure to be patient when it comes to you client was puzzled and frustrated, and that you take the time to know the truth about what he wants without haste

It is important to be aware and Oaia for the feedback they receive them, whether spoken or unspoken in general

When it comes to important points need clearly communicated to customers, must be simple and clear and does not have more than one meaning or leave something to guess

Better customer service representatives know that they can not allow their clients revolutionaries Bastfsazhm or force them to lose their cool, and in fact try to be the "rock" on which to base a client who thinks that the world will fall due to the current problem.

ranvir kaur
by ranvir kaur , Staff nurse , Fortis Hospital

listen to the customer make aside to your ego give priority to the patient comfort

we must handle the customer as friend that is easy way to solve the problem

 

Mohammed Hossam
by Mohammed Hossam , Sales Executive

do your best to convert the situation from customer service to customer advisor

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