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Listen , Acknowledge, Show sympathy , ask question to understand the issue and solve the problem :)
Deal nicely and talk like you also faced this problem
Handling customer's complaint can be done in a cool manner by focusing on his/her needs and relating yourself to his/her issues as if it was your issue in resolving the problem. :) Well, probably more on human connection and addressing the correct resolution.
Listen well,Stay calm and explain the reason acknowledge the problem and smile with respect to the customer
In my opinion , serve the customers with a smile. Identify the needs and wants of the customers and help them according to that. Most importantly, interact with customers in a friendly manner.
If you are dealing with customers on a daily basis, be sure to be patient when it comes to you client was puzzled and frustrated, and that you take the time to know the truth about what he wants without haste
It is important to be aware and Oaia for the feedback they receive them, whether spoken or unspoken in general
When it comes to important points need clearly communicated to customers, must be simple and clear and does not have more than one meaning or leave something to guess
Better customer service representatives know that they can not allow their clients revolutionaries Bastfsazhm or force them to lose their cool, and in fact try to be the "rock" on which to base a client who thinks that the world will fall due to the current problem.
listen to the customer make aside to your ego give priority to the patient comfort
we must handle the customer as friend that is easy way to solve the problem
do your best to convert the situation from customer service to customer advisor