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What is the best customer relationship management CRM software in the market?

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Question added by Ghada Sameer , Project Manager and media executive , CQA
Date Posted: 2015/09/03
Ronald Melwyn Dsouza
by Ronald Melwyn Dsouza , Accountant , Trident Engineering & Procurement, Kuwait

As per the current trend, the preferred CRM software of choice is Microsoft Dynamics. But some of the top ERP providers like SAP, Oracle, Infor and many others offer similar functionality in their bundled CRM's

Texas Daniel
by Texas Daniel , Head Concierge , Aloft Hotel Marriott Abu Dhabi

Customer Data Bank Management Inquiry Handling Quotation Management Complain and feedback management

Without any question – Salesforce. It’s scalable, flexible and answers all crucial business needs. Not to mention the amount of extensions that you can customize your CRM with is vastly greater than any other platform on the market right now. Plus there are many high-class Salesforce solutions providers that can tailor CRM to your specific requirements.  You might want also to consider Pipedrive or BaseCRM, which are alright. But these options are not as flexible and wouldn’t apply to every case.

P A Cariappa Appaiah
by P A Cariappa Appaiah , back office executive , Inspire Hond

every software , is unique, i think there is nothing called best.

Emad Mohammed said abdalla
by Emad Mohammed said abdalla , ERP & IT Software, operation general manager . , AL DOHA Company

It really depends on your needs. If you are a smaller company with5-10 per sales person and not crazy data driven in your sales process most would work, but I would go for something that is fast and easy to use: Pipedrive (www.pipedrive.com), BaseCRM (getbase.com), etc. If you want it to be in Gmail I think Streak (www.streak.com) is a good alternative. If you are a bigger sales team or have specialised roles, handle a bigger inflow of customers, and want more insight I would go or a bigger CRM. Microsoft Dynamics (Page on microsoft.com) if you love their products in general and Salesforce (www.salesforce.com) if you don't. We are a SAAS company and handle a inflow of30+ companies every week, we want our CRM to be integrated with our product so if a customer stops using our product, the customer success team can reach out. And yes, we like being really data driven about sales. So we chose Salesforce.

about sales. So we chose Salesforce. And after a while we started building a tool to help our sales process, to help our sales team to save time and know exactly what to do. Quickly that showed to be a great product, so if you are a Salesforce user you can download and use Brisk for free: Brisk.io - Salesforce sidebarWritten 50w ago

Yazeed  Alghalibi
by Yazeed Alghalibi , PMO , Tata Consultancy Services

Here is the list of some CRM software

1- salesforce

Business size - (small- medium - large)

web application 

2- Infusionsoft 

Business size - (small)

web application

3- Mhelpdesk 

Business size - (small)

web application

4- Pardot

Business size - (small- medium - large)

web application 

5- Microsoft Dynamics CRM

Business size - (small- medium )

web application - desktop application

6- Act-On

Business size - (small- medium - large)

web application 

7-Zendesk

Business size - (small- medium - large)

web application 

8- Freshdesk

Business size - (small- medium - large)

web application 

9-spiceworks

Business size - (small- medium)

desktop application 

10- Sugar CRM

Business size - (small- medium - large)

web application  - desktop application

 

You can get more information about price and other applications in

www.softwareadvice.com

 

Best Regards 

 

 

 

Hussam Murad
by Hussam Murad , Managing Director , Block-chain Smart Solutions

 

Sales Force is best of breed, however one issue may emerge if you consider implementing a complete enterprise integrated solution where best of breed approach will create considerable challenges in scalability upgrade and integration when you try to upgrade or connect your CRM with other legacy systems. It is very advisable to look thoroughly into your core business requirement if it's more to SCM select a technology partner whom can provide a complete solution with best SCM functionality JDE for instance, and if your business is more into retail and customer services then you can go for Dynamics NAV and MS CRM as a one platform integrated solution.

 

Best Regards

wasim jawed
by wasim jawed , Senior Technical Consultant. , El Ajou group

Siebel CRM has everything needed for a CRM system and is the market leader since last 2 decades.

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